Asked Questions
Definitely not! To visit the website, register and shop on CosaNostra you must be at least 18 years old. Your age may also be verified by the delivery staff by performing identity and age verification upon delivery.
Although we always strive to ensure prompt delivery of your packages, delays may occasionally occur. We understand that in such cases you would like to know more about the status of your package. If you have not received your package four days after the shipping date (not the order date!), please contact us with your order number. We will be happy to resend your order once free of charge. We ask for your understanding and patience in this situation.
All photos on our website are authentic and were taken specifically for our products. The images reflect exactly what you will receive when you place an order. There may be slight variations in the shape of the product, however what you see on the website is what you will ultimately receive. We guarantee that the representations of our products are true to reality.
We only offer international shipping to the following countries: Belgium, Luxembourg, Austria, Poland, Switzerland, United Kingdom and many other countries. Unfortunately, shipping to other countries is currently not possible! We ask for your understanding and are happy to answer any further questions you may have.
Before you contact us, we would like to ask you to first visit our FAQ page. There is a high probability that you will already find an answer to your question there. If your question is not listed there, you can contact us at any time via our contact page. We are happy to be there for you and help you.
For privacy reasons, you can only pay for your order using cryptocurrency or bank transfer. For more information, see the “Pay with crypto” option. We value your privacy and therefore offer you secure payment methods.
As mentioned above, we accept direct payments by bank transfer, but not by credit card. This measure is to ensure the security and confidentiality of our transactions. We thank you for your understanding and cooperation.
If you order before 15pm Monday to Saturday, your order will be dispatched the same working day. Orders received after 00pm will be dispatched the following working day after 15pm. Once your order has been dispatched, you will receive a confirmation email the same day. We do not have fixed times for dispatch! No packages are shipped on Sundays and public holidays! We ask for your understanding and will endeavor to get your order to you as quickly as possible.
All our packages are sent with a tracking code so that you can track your shipment at any time and know exactly when it will be delivered. This allows you to plan reliably and gives you certainty about the status of your order at all times.